La Rosa Orlando (“La Rosa,” “we,” “us,” or “our”) operates the nightclub located at 49 N ORANGE AVE, ORLANDO, FL 32801 and the website at larosaorlando.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, submit a VIP table or guest list reservation, or otherwise interact with us.
By using our Site or submitting a reservation request, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use the Site or submit your information.
2. Information We Collect
We may collect the following categories of personal information:
Contact Information: First and last name, email address, mobile phone number, and party size.
Reservation Details: Requested table or section, preferred night and date, estimated party size, and bottle or special occasion preferences.
Payment Information: When you pay a table deposit, we collect billing details through our secure payment processor. We do not store full card numbers on our servers.
Usage & Device Data: Pages visited, referring URLs, browser type, device type, and approximate location derived from your IP address.
Communications: Records of your SMS text messages, emails, and phone calls with our concierge team.
3. SMS Text Messaging & Consent (A2P 10DLC)
SMS Program Disclosure
By providing your mobile phone number and checking the SMS consent box on our reservation forms, you agree to receive recurring automated promotional and transactional SMS text messages from La Rosa Orlando regarding your VIP table reservation, guest list confirmation, arrival details, and promotional offers.
Message frequency: Up to 8 messages per month. Message and data rates may apply.
Opt-out: Reply STOP to any message to unsubscribe. You will receive a confirmation text.
Help: Reply HELP for assistance.
Carrier: Messages are sent via a U.S. carrier-based short code or toll-free number registered under the A2P 10DLC campaign framework.
Eligibility: You must be 18 or older and the authorized holder of the mobile number provided to opt in.
Consent is not a condition of purchase: You may reserve a table without opting in to SMS by calling our concierge directly.
We will not sell, rent, or share your mobile number for marketing purposes unrelated to La Rosa Orlando. Your SMS consent applies only to La Rosa Orlando communications.
4. How We Use Your Information
To process and confirm VIP table reservations and guest list entries.
To send reservation confirmations, reminders, and arrival instructions via SMS.
To process table deposits and manage billing.
To respond to inquiries and provide concierge support.
To enforce age requirements, dress code, and venue policies.
To improve our Site, services, and guest experience.
To send promotional offers — only if you have opted in and until you unsubscribe.
5. How We Share Your Information
We may share your information with:
Service providers: Payment processors and SMS/text messaging platforms that help us operate the reservation and messaging program, under written agreements protecting your data.
Legal compliance: When required by law, court order, or to protect our rights, guests, or property.
Business transfers: In connection with a merger, acquisition, or sale of assets — subject to continued confidentiality.
We do not sell your personal information to third parties.
6. Your Privacy Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Opt out of the sale or sharing of your personal information.
Withdraw SMS consent at any time by replying STOP.
To exercise any of these rights, contact us using the details in Section 8. We will respond within 30 days.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Payment information is processed through PCI-compliant providers and is not stored on our servers.
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated policy.